# Issue Impacting US 01 and US 03

- Provider: [Braze](https://down.guide/braze)
- Level: confirmed
- Impact: Degraded
- lasted 1h 41m
- started 2026-08-05 16:13 UTC
- Dashboard, Dashboard, REST APIs +1
- us
- id: DWN-d40dab9dde
- Official page: https://stspg.io/p1tkmr22mpsc

## Updates from Braze
### 2026-08-05 16:13 UTC: investigating
We are currently investigating an issue with the US 01 and US 03 clusters.

### 2026-08-05 17:54 UTC: resolved
Between 11:30 ET and 12:55 ET, some customers experienced elevated error rates. Braze engineers identified the issue and resolved it by rolling back a recent change and applying database optimizations.
Error rates returned to normal shortly after each fix was applied, and they have remained stable for the past hour. This incident is now resolved.

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