# Increased error rates for REST and SDK services across US clusters

- Provider: [Braze](https://down.guide/braze)
- Level: confirmed
- Impact: Degraded
- lasted 24m
- started 2025-09-09 19:07 UTC
- SDK Data Collection, SDK Data Collection, SDK Data Collection +15
- us
- id: DWN-d4f10af08a
- Official page: https://stspg.io/61j68xxmzkwy

## Updates from Braze
### 2025-09-09 19:07 UTC: identified
We are currently investigating elevated error rates affecting our REST API and SDK services across all US clusters. The issue began at approximately 2:26 PM ET.
Our engineering team has identified that this incident is related to an ongoing Cloudflare outage that is impacting Braze services downstream. We are actively monitoring the situation and working to mitigate the impact on our customers.
We will provide updates as more information becomes available.
https://www.cloudflarestatus.com/incidents/9pvscr0vmsy6

### 2025-09-09 19:20 UTC: monitoring
As of 3:13PM ET, Cloudflare has implemented a fix and is monitoring the results. Braze Engineers will continue monitor service health.

### 2025-09-09 19:30 UTC: resolved
Braze Engineers have confirmed US clusters continue to operate within normal operational bounds since 3:04PM ET. Engineers will continue to monitor service health across all US clusters. This incident has been resolved.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).