# Braze incident history

- **Braze**: [Braze Support Services Outage](https://down.guide/braze/DWN-ed5525cb64) (Major outage; lasted 6h 52m; started 2026-09-16 09:17 UTC; Braze Support Services)
- **Braze**: [Dashboard Latency and Errors on US07](https://down.guide/braze/DWN-1fc95572ff) (Degraded; lasted 28m; started 2026-09-02 11:30 UTC; Dashboard)
- **Braze**: [Latency and Errors on US07](https://down.guide/braze/DWN-5a03254c7e) (Degraded; lasted 2h 25m; started 2026-09-02 07:43 UTC; Dashboard)
- **Braze**: [Issue Impacting US 01 and US 03](https://down.guide/braze/DWN-d40dab9dde) (Degraded; lasted 1h 41m; started 2026-08-05 16:13 UTC; Dashboard, Dashboard, REST APIs +1; us)
- **Braze**: [EU02 Currents Data Latency](https://down.guide/braze/DWN-904185ada7) (Degraded; lasted 5h 15m; started 2026-07-31 14:09 UTC; Currents)
- **Braze**: [AWS Networking Disruption in US-WEST-2 (Resolved)](https://down.guide/braze/DWN-6bf2cb1648) (Degraded; lasted 0m; started 2026-07-24 19:54 UTC; us, us-west-2)
- **Braze**: [Braze AI Operator Errors](https://down.guide/braze/DWN-3cd731933a) (Degraded; lasted 2h 47m; started 2026-07-13 18:43 UTC)
- **Braze**: [WhatsApp Degraded Performance](https://down.guide/braze/DWN-25ea1a6078) (Degraded; lasted 3h 15m; started 2026-06-12 14:58 UTC; WhatsApp)
- **Braze**: [US01 and EU01 Processing Latency](https://down.guide/braze/DWN-0c1aebbfc6) (Degraded; lasted 56m; started 2026-05-22 17:45 UTC; Data Processing, Data Processing, Outbound Messaging +1; eu, us)
- **Braze**: [US05 Processing Latency](https://down.guide/braze/DWN-1151e9ab55) (Degraded; lasted 1h 12m; started 2026-05-08 04:35 UTC; Dashboard, SDK Data Collection, Data Processing +1; us, us-east-1)
- **Braze**: [Agent Console auto model errors](https://down.guide/braze/DWN-a6cf5785b0) (Degraded; lasted 42m; started 2026-05-07 16:38 UTC)
- **Braze**: [SMS Delivery Delays to Multiple Countries in Europe](https://down.guide/braze/DWN-a233de001f) (Degraded; lasted 23h 18m; started 2026-05-07 13:19 UTC; SMS; eu)
- **Braze**: [Issue impacting EU01](https://down.guide/braze/DWN-54b09b4d1a) (Partial outage; lasted 3h 6m; started 2026-04-20 16:18 UTC; Dashboard, SDK Data Collection, Data Processing +2)
- **Braze**: [US01 SDK errors](https://down.guide/braze/DWN-70e022cffb) (Degraded; lasted 0m; started 2026-04-17 22:19 UTC)
- **Braze**: [Delays in Support Case Creation via Email](https://down.guide/braze/DWN-4d45745d37) (Partial outage; lasted 2h 44m; started 2026-04-08 19:05 UTC; Braze Support Services)
- **Braze**: [US01 SDK errors](https://down.guide/braze/DWN-3b3dfb7ee8) (Degraded; lasted 0m; started 2026-04-06 22:36 UTC)
- **Braze**: [EU02 customer unsubscribe errors](https://down.guide/braze/DWN-4a3a81a6a5) (Degraded; lasted 13m; started 2026-03-24 17:45 UTC; Email)
- **Braze**: [US07 Dashboard latency and errors](https://down.guide/braze/DWN-328f32b530) (Degraded; lasted 1h 5m; started 2026-03-20 18:25 UTC; Dashboard)
- **Braze**: [US05 Dashboard latency](https://down.guide/braze/DWN-3ece3a77c4) (Partial outage; lasted 15m; started 2026-03-17 20:49 UTC; Dashboard)
- **Braze**: [Outbound email latency for non-EU Bird (Sparkpost) customers](https://down.guide/braze/DWN-3c9b566602) (Degraded; lasted 25m; started 2026-02-24 19:34 UTC; Email; eu, us)
- **Braze**: [EU01 & EU02 Dashboard Errors](https://down.guide/braze/DWN-ab8ee299d2) (Degraded; lasted 7h 15m; started 2026-02-18 12:07 UTC; Dashboard, Dashboard; eu)
- **Braze**: [US02 Dashboard and SDK increased errors](https://down.guide/braze/DWN-0b37dd2e72) (Major outage; lasted 21m; started 2026-02-03 15:41 UTC; Dashboard, SDK Data Collection)
- **Braze**: [Gmail consumers experiencing banners indicating missing spam checks](https://down.guide/braze/DWN-d6131d497b) (Degraded; lasted 7h 32m; started 2026-01-24 18:27 UTC; Email)
- **Braze**: [Email delivery issues](https://down.guide/braze/DWN-b05547247b) (Degraded; lasted 2h 55m; started 2026-01-23 00:47 UTC; Email)
- **Braze**: [SMS outbound sending delays](https://down.guide/braze/DWN-93fb97df29) (Degraded; lasted 0m; started 2026-01-13 22:19 UTC)
- **Braze**: [US05 Dashboard Errors](https://down.guide/braze/DWN-31436294d5) (Major outage; lasted 48m; started 2026-01-06 15:41 UTC; Dashboard)
- **Braze**: [EU01 REST API and SDK Data Collection Errors](https://down.guide/braze/DWN-ccf6652678) (Partial outage; lasted 43m; started 2025-11-24 11:26 UTC; SDK Data Collection, REST APIs)
- **Braze**: [US01 and US03 Dashboard and SDK Errors](https://down.guide/braze/DWN-ff05c72b31) (Partial outage; lasted 1h; started 2025-11-19 00:34 UTC; Dashboard, SDK Data Collection, SDK Data Collection +1)
- **Braze**: [US02 Dashboard and SDK Errors](https://down.guide/braze/DWN-c1f1afba0d) (Degraded; lasted 11m; started 2025-11-18 22:24 UTC; Dashboard, SDK Data Collection)
- **Braze**: [US-10 Dashboard Outage - October 8, 2025](https://down.guide/braze/DWN-695ce95274) (Degraded; lasted 0m; started 2025-11-05 21:34 UTC; us)
- **Braze**: [EU02 Dashboard errors](https://down.guide/braze/DWN-23f38d2869) (Degraded; lasted 0m; started 2025-11-04 21:47 UTC)
- **Braze**: [Increased latency in Outbound Messaging for all clusters](https://down.guide/braze/DWN-94304b2db5) (Degraded; lasted 28m; started 2025-10-22 23:19 UTC; Email, Push Notifications - iOS, Push Notifications - Android)
- **Braze**: [AWS US East 1 outage](https://down.guide/braze/DWN-9d538773d4) (Partial outage; lasted 7h 20m; started 2025-10-20 16:21 UTC; Dashboard, Dashboard, Dashboard +28; us)

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