# SMS Soft Bounces

- Provider: [Brevo](https://down.guide/brevo)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 2m
- started 2026-10-01 10:19 UTC
- id: DWN-14be669626
- Official page: https://status.brevo.com/incidents/01M3VFM9E9RB02FYM4DJ4Q0E52

## Root cause
> Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

[Postmortem](https://status.brevo.com/incidents/01M3VFM9E9RB02FYM4DJ4Q0E52)

## Updates from Brevo
### 2026-10-01 10:19 UTC: investigating
We’ve detected an issue affecting our SMS service that is causing soft bounces, and as a result, some customers may be experiencing disruptions while sending SMS messages.
Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
We apologize for the inconvenience and will share further updates as soon as we have more information.

### 2026-10-01 12:17 UTC: identified
We have identified the cause of the issue affecting our SMS services. Our team is currently working on implementing a fix to mitigate the impact.
We will continue to share updates as we make progress toward resolving the issue.

### 2026-10-01 12:21 UTC: resolved
The issue has been resolved, and all SMS campaigns and transactional SMS will now be processed without any issues.
Thank you for your patience and cooperation while we worked to address the issue.

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