# Issue with the Transactional Platform Frontend

- Provider: [Brevo](https://down.guide/brevo)
- Level: confirmed
- Impact: Degraded
- lasted 14m
- started 2026-09-20 15:02 UTC
- id: DWN-1dd0e690bb
- Official page: https://status.brevo.com/incidents/01M2ZNDN5DM1DC5Y6SZBF8RRSH

## Updates from Brevo
### 2026-09-20 15:02 UTC: investigating
We’ve detected an issue affecting the Transactional Platform Frontend, and as a result, some customers may be experiencing disruptions while checking the Transactional Email Logs and Statistics. Please be informed that only the frontend view is impacted; the underlying Transactional Email Sending continues to operate as expected.
Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
We apologize for the inconvenience and will share further updates as soon as we have more information.

### 2026-09-20 15:11 UTC: identified
We have identified the cause of the issue affecting the Transactional Platform Frontend. Our team is working on implementing a fix to mitigate the impact.
We will continue to share updates as we progress toward resolution.

### 2026-09-20 15:15 UTC: monitoring
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.
We’ll provide an update once we confirm the issue is fully resolved.

### 2026-09-20 15:15 UTC: resolved
The issue has been resolved, and all affected services are now functioning normally.
Thank you for your patience while we worked to address the issue.

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