# Delays in event processing affecting automations

- Provider: [Brevo](https://down.guide/brevo)
- Level: confirmed
- Impact: Degraded
- lasted 2h 46m
- started 2026-10-07 15:37 UTC
- id: DWN-272c7de82e
- Official page: https://status.brevo.com/incidents/01M4BG6TZSDNEZ7DT5WJ76WYEW

## Updates from Brevo
### 2026-10-07 15:37 UTC: investigating
Since approximately 12:00 UTC on 7 October, our event processing pipeline has been experiencing delays. As a result:
Automations triggered by events (e.g. email opens, clicks, transactional events) are running with a delay — triggers will fire late, but no events are lost and automations will execute once processing catches up.
 Email sending itself is not affected — marketing campaigns and transactional emails continue to be sent and delivered normally.
We apologize for the inconvenience and will share further updates as soon as we have more information.

### 2026-10-07 15:38 UTC: identified
We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact.
We will continue to share updates as we progress toward resolution.

### 2026-10-07 15:39 UTC: monitoring
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.
We’ll provide an update once we confirm the issue is fully resolved.

### 2026-10-07 18:23 UTC: resolved
The issue has been resolved, and all affected services are now functioning normally.
Thank you for your patience while we worked to address the issue.

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