# Error with doubleOptinConfirmation API

- Provider: [Brevo](https://down.guide/brevo)
- Level: confirmed
- Impact: Degraded
- lasted 2h 11m
- started 2026-10-26 05:31 UTC
- us
- id: DWN-285dac7ba8
- Official page: https://status.brevo.com/incidents/01M5VB1KY7D7A9P0M82JR2AHVE

## Updates from Brevo
### 2026-10-26 05:31 UTC: identified
Clients making requests to POST /v3/contacts/doubleOptinConfirmation may encounter the following error:
\`Your SMTP account needs to be activated to use this endpoint. Please contact us at \[contact@sendinblue.com\](mailto:contact@sendinblue.com "contact@sendinblue.com") to request activation.\`
To use the doubleOptinConfirmation endpoint, the API key must have the "Transactional Email" scope, as sending the double opt-in confirmation email is part of the flow. Only the doubleOptinConfirmation endpoint is impacted.
We’re also working on improving the error message to make it more descriptive and actionable. Additionally, we’ll review the overall flow to identify opportunities to make it clearer and more intuitive for clients.

### 2026-10-26 06:56 UTC: identified
We’ve updated the error message to make it clearer and more intuitive for clients. We’re also working on improving the flow to remove the dependency on the Transactional Email scope.

### 2026-10-26 07:41 UTC: resolved
We’ve updated the error message to make it clearer and more intuitive for clients. The API requests should not be blocked after following the recommended step in the error message.

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