# Issue with Ecommerce orders

- Provider: [Brevo](https://down.guide/brevo)
- Level: confirmed
- Impact: Major outage
- lasted 11m
- started 2026-10-07 12:21 UTC
- id: DWN-8315a825e5
- Official page: https://status.brevo.com/incidents/01M4B4YQHBGEA5GNM1J2CEJ7CZ

## Root cause
> Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

[Postmortem](https://status.brevo.com/incidents/01M4B4YQHBGEA5GNM1J2CEJ7CZ)

## Updates from Brevo
### 2026-10-07 12:21 UTC: investigating
We’ve detected an issue affecting Ecommerce orders, and as a result, some customers may be experiencing disruptions while using it.
Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
We apologize for the inconvenience and will share further updates as soon as we have more information.

### 2026-10-07 12:27 UTC: monitoring
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.
We’ll provide an update once we confirm the issue is fully resolved.

### 2026-10-07 12:32 UTC: resolved
The issue has been resolved, and all affected services are now functioning normally.
Thank you for your patience while we worked to address the issue.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).