# Issues with Contacts and Imports services

- Provider: [Brevo](https://down.guide/brevo)
- Level: confirmed
- Impact: Major outage
- lasted 39m
- started 2026-09-19 12:51 UTC
- id: DWN-86f63cadde
- Official page: https://status.brevo.com/incidents/01M2WVGVE7DCQ4VMVQ9MX8KTF2

## Updates from Brevo
### 2026-09-19 12:51 UTC: investigating
We’ve detected an issue affecting contacts and import services, and as a result, some customers may be experiencing disruptions while using it.
Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
We apologize for the inconvenience and will share further updates as soon as we have more information.

### 2026-09-19 13:15 UTC: identified
We have identified the cause of the issue affecting Contacts and Import Services. Our team is currently working on implementing a fix to mitigate the impact.
We will continue to monitor the situation closely and share further updates as we make progress toward resolution.

### 2026-09-19 13:25 UTC: monitoring
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.
We’ll provide an update once we confirm the issue is fully resolved.

### 2026-09-19 13:30 UTC: resolved
The issue has been resolved, and all affected services are now functioning normally.
Thank you for your patience while we worked to address the issue.

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