# Delay in Processing Loyalty API request

- Provider: [Brevo](https://down.guide/brevo)
- Level: confirmed
- Impact: Degraded
- lasted 12m
- started 2026-10-15 04:34 UTC
- id: DWN-a2a7f1cd9c
- Official page: https://status.brevo.com/incidents/01M4YXEFRQSYF2YY6YY5CCFSAZ

## Updates from Brevo
### 2026-10-15 04:34 UTC: investigating
We’ve detected an issue affecting the Loyalty API, which may be causing disruptions for some customers using the service.
Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
We apologize for the inconvenience and will provide further updates as soon as more information becomes available.

### 2026-10-15 04:40 UTC: identified
We have identified the root cause of the issue affecting the Loyalty API Endpoints, which may be causing disruptions for some customers using the service.
Our team is actively working on implementing a fix to mitigate the impact and restore the service as quickly as possible.
We will continue to provide updates as we make progress toward resolution.

### 2026-10-15 04:45 UTC: monitoring
We have mitigated the impact of the issue affecting the Loyalty API and are seeing a reduction in errors across the affected services.
Our team continues to monitor the systems closely to ensure stability and confirm that the issue is fully resolved.
We will provide a further update once the issue is confirmed to be fully resolved.

### 2026-10-15 04:46 UTC: resolved
The issue has been resolved, and all affected services are now functioning normally.
Thank you for your patience while we worked to address the issue.

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