# Multiple Services are Impacted

- Provider: [Brevo](https://down.guide/brevo)
- Level: confirmed
- Impact: Degraded
- lasted 1h 40m
- started 2026-09-17 09:20 UTC
- id: DWN-b7fa8d88a5
- Official page: https://status.brevo.com/incidents/01M2QANPBV9R6GGWKWQ1KEYT5K

## Updates from Brevo
### 2026-09-17 09:20 UTC: investigating
We’ve detected an issue affecting Transactional Email delivery and Redirection links for both Marketing Email Campaigns and Transactional Emails. As a result, some customers may be experiencing disruptions when using these services.
Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
We apologise for the inconvenience and will share further updates as soon as we have more information.

### 2026-09-17 09:27 UTC: identified
We have identified the cause of the issue affecting Transactional Email delivery and Redirection links for Marketing Email Campaigns and Transactional Emails.
Our team is currently working on implementing a fix to restore the affected services and mitigate the impact.
We will continue to provide updates as we make progress toward full resolution.

### 2026-09-17 09:57 UTC: identified
Our team continues to work on implementing the fix for the identified issue affecting Transactional Email delivery and Redirection links for Marketing Email Campaigns and Transactional Emails.
We are actively monitoring the situation and working to restore full functionality as quickly as possible.
We will continue to provide updates as we make further progress.

### 2026-09-17 10:50 UTC: monitoring
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.
We’ll provide an update once we confirm the issue is fully resolved.

### 2026-09-17 11:00 UTC: resolved
The issue has been resolved, and all affected services are now functioning normally.
Thank you for your patience while we worked to address the issue.

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