# Delay in transactional events

- Provider: [Brevo](https://down.guide/brevo)
- Level: confirmed
- Impact: Degraded
- lasted 7h 3m
- started 2026-11-02 12:35 UTC
- id: DWN-c2b870d803
- Official page: https://status.brevo.com/incidents/01M6E43VGXWFR0B4TA161WNT9T

## Updates from Brevo
### 2026-11-02 12:35 UTC: monitoring
We’re currently experiencing an issue with transactional email events. Events such as opens and clicks may be delayed in statistics/ reports. Webhooks and automations that depend on these events are also affected.
The root cause has been identified and fixed. We’re now working on clearing the backlog and closely monitoring the situation to ensure everything returns to normal.

### 2026-11-02 14:16 UTC: monitoring
Events are now being processed normally, and we’re working through the remaining backlog. We continue to monitor our systems closely to ensure everything remains stable.
We’ll share another update once we’ve confirmed that the backlog has been fully cleared and the issue is completely resolved.

### 2026-11-02 17:51 UTC: monitoring
We’re continuing to work on clearing the backlog and reducing processing delays.

### 2026-11-02 19:38 UTC: resolved
The issue has been resolved, and all affected services are now functioning normally.
Thank you for your patience while we worked to address the issue.

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