# Multiple services are impacted

- Provider: [Brevo](https://down.guide/brevo)
- Level: confirmed
- Impact: Degraded
- monitoring a fix, open 3h 55m
- started 2026-11-06 14:05 UTC
- id: DWN-e3f1aaa290
- Official page: https://status.brevo.com/incidents/01M6RJVPBM6VGJXTGSST2ESA4S

## Summary
Brevo says it is investigating an issue affecting Contact Services, Redirection Links, sending for Marketing Email Campaigns and Transactional Emails, forms, automation, segmentation, and events processing, with delays. The root cause is under investigation.

_Written by anthropic/claude-haiku-5.5 from Brevo's own updates._

## Updates from Brevo
### 2026-11-06 14:05 UTC: investigating
We’ve detected an issue affecting Contact Services, Redirection Links for both Marketing Email Campaigns and Transactional Emails, forms, automation and segmentation. and as a result, some customers may be experiencing disruptions while using it.
Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
We apologize for the inconvenience and will share further updates as soon as we have more information.

### 2026-11-06 14:05 UTC: investigating
We’ve detected an issue affecting Contact Services, Redirection Links and sending for both Marketing Email Campaigns and Transactional Emails, forms, automation, segmentation and events processing delays and as a result, some customers may be experiencing disruptions while using it.
Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
We apologize for the inconvenience and will share further updates as soon as we have more information.

### 2026-11-06 14:52 UTC: identified
We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact.
We will continue to share updates as we progress toward resolution.

### 2026-11-06 15:18 UTC: identified
We are seeing improvements across the affected services, with most services now recovered. Our team continues to monitor the situation and is working to restore the remaining services.
We apologize for the inconvenience and will provide further updates as more information becomes available.

### 2026-11-06 15:58 UTC: identified
We have identified the root cause of the issue impacting certain services. Our engineering team is actively working to implement a mitigation and restore normal service operations.
We will continue to monitor the situation closely and provide further updates as progress is made toward full resolution.

### 2026-11-06 16:40 UTC: monitoring
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.
We’ll provide an update once we confirm the issue is fully resolved.

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