- Level
- confirmed
- Worst impact
- Major outage
- Components
- Money movement: card authorization
- Down Index
- 44of 100
Summary
Brex says some customers' card payments at OpenAI were being declined. Brex, working with OpenAI and Mastercard, has resolved the issue, and customers can now pay with Brex cards at OpenAI again.
Written by anthropic/claude-haiku-5.5 from Brex's own updates.
What to do
Check whether you use Brex Money movement: card authorization. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3h 25m it lasted.
Anything that failed between 2026-11-06 22:44 UTC and 2026-11-07 02:09 UTC may need a replay.Subscribe to Brex's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=brex works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Brex 2
- investigating
We are aware that some customers may be experiencing declined payments when using their Brex cards at OpenAI. We are working directly with OpenAI and Mastercard to investigate and resolve the issue. We will provide updates as more information becomes available.
provider
- resolved
The issue affecting Brex card payments at OpenAI has been resolved. Customers can now use their Brex cards for OpenAI payments. If you previously experienced a declined payment, please try again.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-6509867f38
Is Brex still down?
No, this incident was resolved 2026-11-07 02:09 UTC. For Brex's live state, see https://down.guide/brex.
How long did it last?
3h 25m, from 2026-11-06 22:44 UTC to 2026-11-07 02:09 UTC, by the times Brex posted.
What was affected?
Brex named Money movement: card authorization.
What caused it?
Brex hasn't published a root cause. If it does, it shows here.
Where does this come from?
Brex's official status page, https://status.brex.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.