# Brex card payment declines at OpenAI

- Provider: [Brex](https://down.guide/brex)
- Level: confirmed
- Impact: Major outage
- lasted 3h 25m
- started 2026-11-06 22:44 UTC
- Money movement: card authorization
- id: DWN-6509867f38
- Official page: https://stspg.io/vby73gkr5qjh

## Summary
Brex says some customers' card payments at OpenAI were being declined. Brex, working with OpenAI and Mastercard, has resolved the issue, and customers can now pay with Brex cards at OpenAI again.

_Written by anthropic/claude-haiku-5.5 from Brex's own updates._

## Updates from Brex
### 2026-11-06 22:44 UTC: investigating
We are aware that some customers may be experiencing declined payments when using their Brex cards at OpenAI. We are working directly with OpenAI and Mastercard to investigate and resolve the issue. We will provide updates as more information becomes available.

### 2026-11-07 02:09 UTC: resolved
The issue affecting Brex card payments at OpenAI has been resolved. Customers can now use their Brex cards for OpenAI payments. If you previously experienced a declined payment, please try again.

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