# Emails not being sent

- Provider: [Bugsnag](https://down.guide/bugsnag)
- Level: confirmed
- Impact: Degraded
- lasted 2h
- started 2024-06-09 14:10 UTC
- us
- id: DWN-5430a4c26b
- Official page: https://stspg.io/bp280k62v01r

## Updates from Bugsnag
### 2024-06-09 14:10 UTC: investigating
We are currently investigating an issue with our service provider that means we are unable to send any emails. This affects notification emails, but also sign up and password reset emails. Please bear with us while we resolve this issue.

### 2024-06-09 15:21 UTC: identified
Our service provider has informed us that they have resolved the issue and will begin processing the email backlog shortly.

### 2024-06-09 15:31 UTC: monitoring
We have confirmed that emails are now being delivered. We will continue monitoring the situation.

### 2024-06-09 16:10 UTC: resolved
This incident has been resolved.

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