# Issues with the Traces and Spans API

- Provider: [Bugsnag](https://down.guide/bugsnag)
- Level: confirmed
- Impact: Degraded
- lasted 1d 22h
- started 2026-10-01 14:34 UTC
- BugSnag OTLP Trace Reporting API
- id: DWN-723490d72f
- Official page: https://stspg.io/qd1dzj61myt0

## Updates from Bugsnag
### 2026-10-01 14:34 UTC: investigating
We are experiencing issues with the Traces and Spans API and are investigating the matter.
There may be data loss in your performance metrics during this period, although BugSnag's Performance SDKs will retry sending trace and span data.

### 2026-10-01 20:18 UTC: investigating
We've deployed a workaround and the service has stabilized. We'll continue to monitor system performance as the investigation continues.

### 2026-10-02 18:38 UTC: monitoring
A permanent fix has been implemented and services have returned to typical operation. The team will continue monitoring to ensure consistent system performance.

### 2026-10-03 13:07 UTC: resolved
This incident has been resolved.

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