# Email outage

- Provider: [Bugsnag](https://down.guide/bugsnag)
- Level: confirmed
- Impact: Degraded
- lasted 46m
- started 2024-01-24 09:37 UTC
- id: DWN-d30665d5dd
- Official page: https://stspg.io/6jp1ddp22ll8

## Updates from Bugsnag
### 2024-01-24 09:37 UTC: investigating
We have been experiencing an outage to our emails since 01:56 AM UTC resulting in emails not being sent and are investigating the cause.

### 2024-01-24 10:23 UTC: resolved
This incident has been resolved. Unfortunately all emails that would have been delivered during this outage have been lost - please accept our apologies for any inconvenience caused by this.
BugSnag uses a third-party supplier to deliver emails. That supplier had temporarily suspended our account and they have acknowledged that this was due to a false positive with their internal tooling. Please rest assured that we are taking steps to ensure this does not happen again in the future.

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