# Elevated API latency (single customer)

- Provider: [Buildkite](https://down.guide/buildkite)
- Level: confirmed
- Impact: Partial outage
- lasted 0m
- started 2026-11-04 23:39 UTC
- id: DWN-0649147087
- Official page: https://stspg.io/wbdvvc9w49kh

## Updates from Buildkite
### 2026-10-21 18:00 UTC: resolved
We received a report that API requests were taking abnormally long to process. Investigation revealed this to be isolated to a single customer shard, with impact between 2026-10-22 01:50 - 08:30 UTC.

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