# Increased dispatch latency and error rates

- Provider: [Buildkite](https://down.guide/buildkite)
- Level: confirmed
- Impact: Degraded
- lasted 1h 16m
- started 2026-04-28 18:00 UTC
- Hosted Agents
- id: DWN-33eed89efc
- Official page: https://stspg.io/vrmlfvwx21qw

## Updates from Buildkite
### 2026-04-28 18:00 UTC: investigating
We're observing increased error rates and dispatch latency for a subset of our customers. We're currently investigating and will provide status updates as they become available.

### 2026-04-28 18:26 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-04-28 18:45 UTC: monitoring
We have mitigated the issue causing increased Hosted Agents dispatch latency and intermittent timeout errors for a subset of customers. We identified abnormal workload activity that was placing elevated load on a supporting service, and have now blocked that activity and applied additional protections. Service metrics have returned to normal, and we are continuing to monitor closely.

### 2026-04-28 19:16 UTC: resolved
Previously elevated loads with Hosted Agents dispatch have fully recovered.

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