# Unexpected agent disconnection for some customers

- Provider: [Buildkite](https://down.guide/buildkite)
- Level: confirmed
- Impact: Degraded
- lasted 1h 35m
- started 2026-08-25 06:41 UTC
- Agent API
- id: DWN-cb94ec8114
- Official page: https://stspg.io/015jzg4jmxsd

## Updates from Buildkite
### 2026-08-25 06:41 UTC: monitoring
At 06:04 UTC we deployed a defective request routing change to \`agent-edge.buildkite.com\`, which caused some customers' agents to abruptly disconnect.
At 06:09 UTC we noticed the problem, and immediately reverted the change. We began to observe recovery at 06:10 UTC, and are continuing to monitor.

### 2026-08-25 07:42 UTC: monitoring
Agent connectivity is recovered, but some agents are not reconnecting automatically after the earlier forced disconnects.
We recommend restarting agent service to make agents reconnect.

### 2026-08-25 08:16 UTC: resolved
This incident has been resolved.

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