# Media uploads failing for some users

- Provider: [Canva](https://down.guide/canva)
- Level: confirmed
- Impact: Partial outage
- lasted 20m
- started 2026-03-12 04:33 UTC
- Media uploads
- id: DWN-38c2a3ae53
- Official page: https://stspg.io/4szb37rw5wfm

## Updates from Canva
### 2026-03-12 04:33 UTC: investigating
Media uploads may be failing for some users. 
Users may experience the following error message:
"We were unable to upload {{file}}. You might me logged out, offline or Canva's servers are unreachable.

### 2026-03-12 04:34 UTC: investigating
Media uploads may be failing for some users. 
Users may experience the following error message:
"We were unable to upload {{file}}. You might be logged out, offline or Canva's servers are unreachable."
We are currently investigating and working to mitigate the issue.

### 2026-03-12 04:53 UTC: resolved
This incident is now mitigated. Thank you for your patience and understanding.

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