# Some users may have issues downloading video designs

- Provider: [Canva](https://down.guide/canva)
- Level: confirmed
- Impact: Partial outage
- lasted 8h 51m
- started 2026-07-12 08:38 UTC
- Downloading designs
- id: DWN-3acbdae91c
- Official page: https://stspg.io/h2sdp214c0qs

## Updates from Canva
### 2026-07-12 08:38 UTC: identified
Some users may experience issues downloading video designs. Our teams are currently working to resolve the issue.

### 2026-07-12 17:29 UTC: resolved
This incident is now resolved. Thank you for your patience and understanding.

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