# Intermittent errors uploading images and videos or using media editing tools

- Provider: [Canva](https://down.guide/canva)
- Level: confirmed
- Impact: Degraded
- lasted 1h 32m
- started 2026-05-21 04:56 UTC
- Media uploads
- id: DWN-6402a7f4cd
- Official page: https://stspg.io/fyxlys1q04b7

## Updates from Canva
### 2026-05-21 04:56 UTC: identified
Users may experience intermittent issues uploading new images and videos, or using functionality which edits or transforms images and videos.
Requests may succeed when re-attempted.
We have identified the cause of the issue and are working on a fix.

### 2026-05-21 05:40 UTC: monitoring
We have implemented a fix and are monitoring the results.
A very small proportion of users may experience issues uploading new images and videos, or using functionality which edits or transforms images and videos.
We expect the issue to be fully recovered within ~20 minutes.

### 2026-05-21 06:28 UTC: resolved
This incident is now resolved. Thank you for your patience and understanding.

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