# Users are encountering issues with accessing or using Canva. - Provider: [Canva](https://down.guide/canva) - Level: confirmed - Impact: Major outage - lasted 13h 34m - started 2025-10-20 08:09 UTC - Downloading designs - id: DWN-92cb99c63a - Official page: https://stspg.io/xsnyp1c9n9br ## Updates from Canva ### 2025-10-20 07:14 UTC: investigating We’re aware that Canva and its features are currently unavailable for some users. Our team is actively investigating the issue and working to restore full access as quickly as possible. ### 2025-10-20 08:06 UTC: investigating We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible. ### 2025-10-20 08:09 UTC: investigating We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible. ### 2025-10-20 08:14 UTC: investigating We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible. ### 2025-10-20 08:16 UTC: investigating We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible. ### 2025-10-20 09:17 UTC: investigating We are currently experiencing significantly increased error rates which are impacting functionality on Canva. There is a major issue with our underlying cloud provider. We are working with them to restore full access as quickly as possible. ### 2025-10-20 09:43 UTC: identified We are seeing some signs of recovery in some regions. We are still working with our underlying cloud provider to restore full access. ### 2025-10-20 09:56 UTC: monitoring We are seeing significant recovery. We are continuing to monitor. ### 2025-10-20 10:07 UTC: monitoring We are seeing significant recovery. We are continuing to monitor. ### 2025-10-20 10:27 UTC: monitoring We have seen the majority of functionality recovered. Users may still see issues with downloading designs. ### 2025-10-20 12:45 UTC: monitoring We are seeing significant recovery. Users may still see issues with downloading designs. We are continuing to monitor. ### 2025-10-20 13:01 UTC: monitoring Users may still see issues with downloading designs. We are continuing to monitor. ### 2025-10-20 13:15 UTC: monitoring Users may still see issues with downloading designs. We are continuing to monitor. ### 2025-10-20 13:30 UTC: monitoring Users may still see issues with downloading designs. We are continuing to monitor. ### 2025-10-20 13:53 UTC: monitoring Users may still see issues with downloading designs. We are continuing to monitor. ### 2025-10-20 14:18 UTC: monitoring Users may still see issues with downloading designs. We are continuing to monitor. ### 2025-10-20 14:27 UTC: monitoring Users may still see issues with downloading designs and generating images and videos. We are continuing to monitor. ### 2025-10-20 14:54 UTC: monitoring Users may encounter intermittent issues using Canva, including downloading designs and generating images and videos. We are continuing to monitor. ### 2025-10-20 15:26 UTC: monitoring Users may encounter intermittent issues using Canva, including downloading designs and generating images and videos. We are continuing to monitor. ### 2025-10-20 15:42 UTC: identified Most of Canva and our features have come back online. Our team is actively investigating slowness related issues when downloading designs and errors related to generating images/video. ### 2025-10-20 16:12 UTC: identified Most of Canva and our features have come back online. Our team is actively investigating: - slowness related issues when downloading designs - errors related to generating images/video - errors creating or finding designs ### 2025-10-20 16:45 UTC: identified Most of Canva and our features have come back online. Our team is actively investigating: - loading designs on homepage (refresh sometimes works) - slowness related issues when downloading designs - errors related to generating images/video - errors creating or finding designs ### 2025-10-20 21:43 UTC: resolved The issue has been resolved. --- down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).