# Some users may have issues using Canva

- Provider: [Canva](https://down.guide/canva)
- Level: confirmed
- Impact: Partial outage
- lasted 20m
- started 2026-07-13 22:57 UTC
- Billing and subscriptions
- id: DWN-963c76c0bd
- Official page: https://stspg.io/lbgytbq6t98f

## Updates from Canva
### 2026-07-13 22:57 UTC: investigating
Some users may have issues using Canva. Our teams are urgently looking into this and we will provide an update soon.

### 2026-07-13 23:04 UTC: identified
The issue has been identified:
- Users are shown the wrong status of their subscription

### 2026-07-13 23:17 UTC: resolved
This incident is now resolved. Thank you for your patience and understanding.

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