# Some users may have issues with payments in Canva

- Provider: [Canva](https://down.guide/canva)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 4m
- started 2026-07-31 18:55 UTC
- Billing and subscriptions
- id: DWN-98a5654baa
- Official page: https://stspg.io/hz8vlmt4kz29

## Updates from Canva
### 2026-07-31 18:55 UTC: investigating
Some users may have issues using Canva. Our teams are urgently looking into this and we will provide an update soon.

### 2026-07-31 19:02 UTC: identified
We've identified an issue affecting subscriptions, billing and payments in Canva. Our teams are working to fix the problem.

### 2026-07-31 19:24 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-07-31 19:58 UTC: resolved
This incident has been resolved.

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