# Users may experience issues opening new and existing designs

- Provider: [Canva](https://down.guide/canva)
- Level: confirmed
- Impact: Major outage
- lasted 5h 28m
- started 2026-04-13 00:28 UTC
- id: DWN-a922e6edc0
- Official page: https://stspg.io/1pml5fk8h0lm

## Updates from Canva
### 2026-04-13 00:28 UTC: investigating
Users may experience issues opening new and existing designs. Our engineers are working to resolve the issue.

### 2026-04-13 00:32 UTC: investigating
We are continuing to investigate this issue.

### 2026-04-13 00:33 UTC: investigating
We are continuing to investigate this issue.

### 2026-04-13 00:51 UTC: monitoring
The incident is now mitigated. We will continue to monitor and resolve after confirming operations are stable.

### 2026-04-13 05:56 UTC: resolved
This incident is now resolved. Thank you for your patience and understanding.

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