# Some users are unable to add credit cards as a payment method

- Provider: [Canva](https://down.guide/canva)
- Level: confirmed
- Impact: Partial outage
- lasted 57m
- started 2025-10-28 19:03 UTC
- Billing and subscriptions
- id: DWN-d578666320
- Official page: https://stspg.io/wl1zz9b1zvqk

## Updates from Canva
### 2025-10-28 19:03 UTC: investigating
We are currently investigating an issue where some users are unable to add credit cards as a payment method.

### 2025-10-28 19:59 UTC: resolved
This issue has been resolved

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