# Some users are experiencing issues with AI image and video generation.

- Provider: [Canva](https://down.guide/canva)
- Level: confirmed
- Impact: Partial outage
- lasted 1d
- started 2026-04-08 09:23 UTC
- id: DWN-e7ed8ab88e
- Official page: https://stspg.io/w2tnj1hn140r

## Updates from Canva
### 2026-04-08 09:23 UTC: identified
Some users may have issues with:
 - Generating AI images in Magic Media
 - Generating AI images in the Elements tab
 - Generating images with Dreamlab
 - Generating videos with Image to Video
 - Using AI Video Effects
 Our engineers have identified the issue and are working to resolve it.

### 2026-04-08 10:46 UTC: identified
Some users may have issues with:
- Generating videos with Image to Video
- Using AI Video Effects
Our engineers have identified the issue and are working to resolve it.

### 2026-04-09 09:54 UTC: resolved
This incident is now resolved. Thank you for your patience and understanding.

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