# Some users might experience errors when trying to access designs

- Provider: [Canva](https://down.guide/canva)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 9m
- started 2026-05-07 03:29 UTC
- id: DWN-ec7ae8f4d8
- Official page: https://stspg.io/3tk0vdjwvv0q

## Updates from Canva
### 2026-05-07 03:29 UTC: investigating
Users might experience the following error: Trying to reconnect. You can continue editing, but you may lose your work.
We are currently investigating the issue.

### 2026-05-07 03:54 UTC: identified
Users might experience the following error: Trying to reconnect. You can continue editing, but you may lose your work.
We have identified the issue and are working on a fix.

### 2026-05-07 04:37 UTC: resolved
This incident has been resolved.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).