# API key issuing degraded

- Provider: [Cartesia](https://down.guide/cartesia)
- Level: confirmed
- Impact: Degraded
- lasted 50m
- started 2026-09-23 20:16 UTC
- id: DWN-1a733e5116
- Official page: https://status.cartesia.ai/incidents/01M37YKWQ3PQRFW8W0YS6E8532

## Updates from Cartesia
### 2026-09-23 20:16 UTC: investigating
We've identified an issue where new API keys result in an "Invalid API key" error.

### 2026-09-23 20:26 UTC: identified
We've traced the issue to a bug in a change to our API key issuing logic that caused new keys to not be persisted correctly. The change is being reverted.
Existing production traffic is not affected.
We are exploring remediation options for API keys that were issued during the incident.

### 2026-09-23 21:06 UTC: identified
Newly created API keys issued during this this period are invalid. Please create new API keys.

### 2026-09-23 21:07 UTC: resolved
This incident has been resolved.

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