# Census Web Outage and Sync Delays

- Provider: [Census](https://down.guide/census)
- Level: confirmed
- Impact: Degraded
- lasted 35m
- started 2025-12-11 18:32 UTC
- Census Sync Management UI, Sync Engine
- id: DWN-46c074cc26
- Official page: https://stspg.io/3fxrbvxlcxbr

## Updates from Census
### 2025-12-11 18:32 UTC: identified
Census is experiencing an outage on web, and we are experiencing degraded sync run activity. We have identified the cause and have applied the fix. We are monitoring system recovery.

### 2025-12-11 18:39 UTC: monitoring
Census Web has recovered and we are analyzing Sync Runs for impact.

### 2025-12-11 19:07 UTC: resolved
After investigation, a very small number of Sync Runs may have failed with an inability to connect to our Redis instance. The majority of syncs that ran between 1:19 pm and 1:28 pm EST will have experienced a few minutes of delay, and recovered automatically.

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