# Census unavailable. 503 Error page from the Web.

- Provider: [Census](https://down.guide/census)
- Level: confirmed
- Impact: Partial outage
- lasted 36m
- started 2025-01-07 20:53 UTC
- Census Sync Management UI, Sync Engine
- id: DWN-5144edcb9b
- Official page: https://stspg.io/2l330r7hxnfg

## Updates from Census
### 2025-01-07 20:53 UTC: investigating
We are investigating the issue and will update ASAP.

### 2025-01-07 20:56 UTC: investigating
The root cause has been identified and we are working to resolve.

### 2025-01-07 21:10 UTC: identified
The Census UI is now back up. Our sync engine is in the process of coming back up.

### 2025-01-07 21:18 UTC: monitoring
All services are operational. Any queued syncs are starting up now.

### 2025-01-07 21:28 UTC: resolved
Everything is now 100% operational. The problem came from an upgrade of our infrastructure that inadvertently removed services. We are planning now to make sure this dependency problem won't be at risk in future upgrades.

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