# Census unable to send any emails

- Provider: [Census](https://down.guide/census)
- Level: confirmed
- Impact: Degraded
- lasted 2h 9m
- started 2025-07-15 16:35 UTC
- Census Sync Management UI
- id: DWN-733b59b730
- Official page: https://stspg.io/4v754s7bfm5w

## Updates from Census
### 2025-07-15 16:35 UTC: investigating
We have identified an incident that has caused Census to stop sending all emails. This includes emails related to sync alerts as well as password reset emails and verification emails for new account signups. We are working to remediate the issue. The Census UI and Sync Engine are not otherwise affected

### 2025-07-15 18:31 UTC: monitoring
We have updated the our configurations for sending emails and we are currently verifying the fix.

### 2025-07-15 18:44 UTC: resolved
This incident has been resolved.

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