# Delays starting scheduled syncs

- Provider: [Census](https://down.guide/census)
- Level: confirmed
- Impact: Degraded
- lasted 20h 58m
- started 2024-06-27 20:46 UTC
- Sync Engine
- id: DWN-fb712db565
- Official page: https://stspg.io/1zg3kklthcyh

## Updates from Census
### 2024-06-27 20:46 UTC: investigating
We are currently experiencing delays of up to 20 minutes starting scheduled syncs due to a downstream vendor dependency. This is especially pronounced for syncs that run at common times (e.g., around hour boundaries). We are working with the vendor to identify and fix the issue.

### 2024-06-28 03:36 UTC: monitoring
We have identified the issue, which appears to have predominantly impacted syncs scheduled to run around 9am Eastern/6am Pacific. We have put in place a mitigation and will monitor sync runs running that time tomorrow to make sure the issue does not recur.

### 2024-06-28 17:44 UTC: resolved
We have confirmed that syncs are now running as scheduled.

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