# Clarification on recent customer communication regarding G2 certificate update

- Provider: [Chargebee](https://down.guide/chargebee)
- Level: confirmed
- Impact: Degraded
- lasted 38m
- started 2025-10-24 03:39 UTC
- Email Notifications (US), Email Notifications (EU), Email Notifications (AU)
- eu, us
- id: DWN-ce80cf211e
- Official page: https://stspg.io/qjdtw2sdgj6k

## Updates from Chargebee
### 2025-10-24 03:39 UTC: monitoring
We’re aware that Chargebee customers may have received a recent email from Chargebee (support@hey.chargebee.com) regarding a certificate update. We want to confirm that the email was an authentic communication from Chargebee.
Our team is currently reviewing the distribution list to ensure that future communications reach only the intended recipients and are as relevant as possible.
There is no security or phishing concern associated with this communication, all emails were sent from our verified Chargebee systems.
We appreciate your understanding as we review this further.

### 2025-10-24 04:17 UTC: resolved
This incident has been resolved.

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