# Chargebee incident history

- **Chargebee**: [API Service Degradation - EU Region](https://down.guide/chargebee/DWN-6f1eafb242) (Partial outage; lasted 41m; started 2026-10-28 08:15 UTC; API (EU); eu)
- **Chargebee**: [Subject: Security Notice: No Impact from PHPshell Zero-Day Vulnerability](https://down.guide/chargebee/DWN-464b525d2f) (Degraded; lasted 11d 15h; started 2026-10-22 15:43 UTC; Product Security)
- **Chargebee**: [API Service Degradation](https://down.guide/chargebee/DWN-cc13ba0dde) (Degraded; lasted 0m; started 2026-10-10 09:34 UTC; API (US); us)
- **Chargebee**: [API Service Degradation - EU Region](https://down.guide/chargebee/DWN-0b6004d59d) (Degraded; lasted 1d 18h; started 2026-10-08 14:31 UTC; API (EU); eu)
- **Chargebee**: [API Service Degradation](https://down.guide/chargebee/DWN-34dc4987f1) (Degraded; lasted 0m; started 2026-09-30 10:05 UTC; API (EU); eu)
- **Chargebee**: [API Service Degradation](https://down.guide/chargebee/DWN-e9bdfcb07f) (Partial outage; lasted 2h; started 2026-09-29 12:35 UTC; API (US); us)
- **Chargebee**: [API Service Degradation](https://down.guide/chargebee/DWN-30e04b8f55) (Degraded; lasted 0m; started 2026-09-17 03:51 UTC; API (EU); eu)
- **Chargebee**: [Signup Degradation](https://down.guide/chargebee/DWN-e125196a5d) (Degraded; lasted 50m; started 2026-09-03 19:03 UTC)
- **Chargebee**: [Application Login Issues](https://down.guide/chargebee/DWN-18c3bb69b9) (Degraded; lasted 1h 4m; started 2026-09-03 17:36 UTC; Admin Console (US), Admin Console (EU), Admin Console (AU); eu, us)
- **Chargebee**: [API Service Degradation](https://down.guide/chargebee/DWN-9d7ca74a79) (Degraded; lasted 22m; started 2026-09-03 13:51 UTC; API (US); us)
- **Chargebee**: [API Service Degradation](https://down.guide/chargebee/DWN-352da46922) (Partial outage; lasted 8m; started 2026-09-02 13:28 UTC; API (US); us)
- **Chargebee**: [QuickBooks Online Service Degradation](https://down.guide/chargebee/DWN-b7ab63c193) (Degraded; lasted 0m; started 2026-09-02 05:47 UTC; QuickBooks)
- **Chargebee**: [Avalara Service Degradation](https://down.guide/chargebee/DWN-31bdd7e7ba) (Degraded; lasted 1h 48m; started 2026-08-24 15:59 UTC; Avalara)
- **Chargebee**: [Self-Serve Portal Intermittent Issues](https://down.guide/chargebee/DWN-7e27c1c3f5) (Degraded; lasted 0m; started 2026-08-07 15:58 UTC; Self-Serve Portal (EU); eu)
- **Chargebee**: [API Service Degradation](https://down.guide/chargebee/DWN-4568a05bef) (Degraded; lasted 4m; started 2026-08-02 06:47 UTC; API (US), API (EU), API (AU); eu, us)
- **Chargebee**: [Avalara Service Degradation](https://down.guide/chargebee/DWN-fe00c8dcb2) (Degraded; lasted 3h 9m; started 2026-07-21 07:52 UTC; Avalara)
- **Chargebee**: [API Service Degradation](https://down.guide/chargebee/DWN-7895e30f41) (Degraded; lasted 0m; started 2026-07-20 13:10 UTC; API (US); us)
- **Chargebee**: [Webhook Service Degradation](https://down.guide/chargebee/DWN-686f4ee4a8) (Degraded; lasted 0m; started 2026-07-16 13:10 UTC)
- **Chargebee**: [API Service Degradation](https://down.guide/chargebee/DWN-1ab9632adc) (Partial outage; lasted 0m; started 2026-07-16 12:56 UTC; API (EU); eu)
- **Chargebee**: [Degraded Performance - Chargebee Copilot](https://down.guide/chargebee/DWN-46a08acd32) (Degraded; lasted 1h 6m; started 2026-06-30 22:55 UTC; Copilot Services)
- **Chargebee**: [Email Service Degradation](https://down.guide/chargebee/DWN-c3ca729957) (Major outage; lasted 2h 57m; started 2026-06-11 23:15 UTC; Email Notifications (US), Email Notifications (EU), Email Notifications (AU); eu, us)
- **Chargebee**: [API Service Degradation](https://down.guide/chargebee/DWN-0ff01e7472) (Partial outage; lasted 0m; started 2026-06-05 23:00 UTC; API (US); us)
- **Chargebee**: [Degraded Performance: Outbound Email Notifications](https://down.guide/chargebee/DWN-de27e6e684) (Degraded; lasted 39m; started 2026-05-29 11:40 UTC; Sendgrid)
- **Chargebee**: [Intermittent API Failures - EU Region](https://down.guide/chargebee/DWN-92cfdfcbd4) (Partial outage; lasted 0m; started 2026-05-20 16:09 UTC; API (EU), Checkout (EU), hCaptcha; eu)
- **Chargebee**: [API Service Degradation](https://down.guide/chargebee/DWN-872fd67cc8) (Partial outage; lasted 0m; started 2026-05-18 11:05 UTC; API (US), API (EU), API (AU); eu, us)
- **Chargebee**: [RevRec Login Issues](https://down.guide/chargebee/DWN-e0f4cb7c8a) (Degraded; lasted 1h 2m; started 2026-05-08 02:25 UTC; RevRec Portal)
- **Chargebee**: [Intermittent API Request Timeouts - US Region](https://down.guide/chargebee/DWN-8f8a6a75e0) (Degraded; lasted 7h 7m; started 2026-05-08 00:29 UTC; API (US); us, us-east-1)
- **Chargebee**: [hCaptcha Service Degradation](https://down.guide/chargebee/DWN-51720b822c) (Degraded; lasted 0m; started 2026-05-05 15:47 UTC; hCaptcha)
- **Chargebee**: [Delays in Data Sync and Payment Statuses](https://down.guide/chargebee/DWN-77cdcbb2ba) (Degraded; lasted 1d 5h; started 2026-04-09 06:36 UTC; Webhooks (US), Webhooks (AU); us)
- **Chargebee**: [API Service Degradation](https://down.guide/chargebee/DWN-a96f896b33) (Degraded; lasted 0m; started 2026-02-26 16:45 UTC; API (US); us)
- **Chargebee**: [API Service Degradation](https://down.guide/chargebee/DWN-a94d59ffe2) (Degraded; lasted 0m; started 2026-02-26 15:16 UTC; API (US); us)
- **Chargebee**: [GoCardless API Disruption](https://down.guide/chargebee/DWN-1f835a101a) (Degraded; lasted 45m; started 2026-02-24 14:36 UTC; GoCardless)
- **Chargebee**: [Webhook Service Degradation](https://down.guide/chargebee/DWN-04c462ac75) (Degraded; lasted 1h 51m; started 2026-02-19 13:28 UTC; Webhooks (US), Webhooks (EU), Webhooks (AU); eu, us)
- **Chargebee**: [API Service Degradation - US Region](https://down.guide/chargebee/DWN-0b1f90f14c) (Degraded; lasted 0m; started 2026-01-22 15:47 UTC; API (US); us)
- **Chargebee**: [Service Degradation: Location Validation Service Issues](https://down.guide/chargebee/DWN-1bb5a48cac) (Degraded; lasted 32m; started 2026-01-08 20:21 UTC; API (US), API (EU), API (AU); eu, us)
- **Chargebee**: [API Service Degradation](https://down.guide/chargebee/DWN-cf56f63ab1) (Degraded; lasted 2h 13m; started 2025-12-10 04:08 UTC; API (US), API (EU), API (AU); eu, us)
- **Chargebee**: [Cloudflare Service Impact](https://down.guide/chargebee/DWN-222792ad11) (Degraded; lasted 43m; started 2025-12-05 09:17 UTC; HubSpot)
- **Chargebee**: [API Service Degradation](https://down.guide/chargebee/DWN-c4fccbef51) (Degraded; lasted 0m; started 2025-12-04 04:51 UTC; API (US); us)
- **Chargebee**: [API Service Degradation](https://down.guide/chargebee/DWN-98c4660bc2) (Degraded; lasted 1h 38m; started 2025-12-03 18:24 UTC; API (US); us)
- **Chargebee**: [API Service Degradation](https://down.guide/chargebee/DWN-e555fb559c) (Degraded; lasted 0m; started 2025-12-03 08:46 UTC; API (US), API (EU), API (AU); eu, us)
- **Chargebee**: [API Service Degradation](https://down.guide/chargebee/DWN-d3537cce9b) (Degraded; lasted 0m; started 2025-11-29 10:10 UTC; API (US); us)
- **Chargebee**: [API Service Degradation](https://down.guide/chargebee/DWN-f51df4417c) (Degraded; lasted 0m; started 2025-11-21 12:52 UTC; API (US); us)
- **Chargebee**: [PayPal Service Degradation](https://down.guide/chargebee/DWN-dd320e872a) (Degraded; lasted 49m; started 2025-11-18 12:31 UTC; Braintree Gateway API, PayPal Payment Services, Adyen)
- **Chargebee**: [API Service Degradation](https://down.guide/chargebee/DWN-4a41b7861a) (Degraded; lasted 0m; started 2025-11-14 08:21 UTC; API (US); us)
- **Chargebee**: [Delay in Payment Status Updates](https://down.guide/chargebee/DWN-f8f6452d24) (Degraded; lasted 0m; started 2025-11-06 07:41 UTC; Webhooks (US), Webhooks (EU), Webhooks (AU); eu, us)
- **Chargebee**: [API Service Degradation - EU Region](https://down.guide/chargebee/DWN-675a49bbb0) (Degraded; lasted 0m; started 2025-11-05 10:28 UTC; API (EU); eu)
- **Chargebee**: [Adyen Service Degradation](https://down.guide/chargebee/DWN-0a7158fb37) (Degraded; lasted 1h 3m; started 2025-10-24 20:00 UTC; Adyen)
- **Chargebee**: [Clarification on recent customer communication regarding G2 certificate update](https://down.guide/chargebee/DWN-ce80cf211e) (Degraded; lasted 38m; started 2025-10-24 03:39 UTC; Email Notifications (US), Email Notifications (EU), Email Notifications (AU); eu, us)
- **Chargebee**: [Temporary Login Issues](https://down.guide/chargebee/DWN-68f2fe2cf1) (Degraded; lasted 0m; started 2025-10-22 07:05 UTC; Admin Console (US); us)
- **Chargebee**: [AWS Outage Impacting Chargebee Services](https://down.guide/chargebee/DWN-6218627b95) (Partial outage; lasted 16h 51m; started 2025-10-20 09:42 UTC; Admin Console (US), API (US), Checkout (US) +12; eu, us, us-east-1)

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