# Project URLs are not accessible when logged out

- Provider: [Chromatic](https://down.guide/chromatic)
- Level: confirmed
- Impact: Partial outage
- lasted 30m
- started 2025-12-15 03:01 UTC
- id: DWN-2f7ae26d1a
- Official page: https://status.chromatic.com/incident/786552

## Updates from Chromatic
### 2025-12-15 03:01 UTC: update
Currently anonymous access to any (potentially authenticated) Chromatic URL will timeout with a 504 error. This includes URLs for projects which should be public.

### 2025-12-15 03:14 UTC: update
Note you can access projects if you are logged in at www.chromatic.com

### 2025-12-15 03:15 UTC: update
We have identified the root cause and are working on a fix that we believe will resolve this incident. We will update this page with an update shortly.

### 2025-12-15 03:31 UTC: resolved
We've resolved the underlying issue for this incident and believe all Chromatic's functionality is returned to normal. If you are continuing to have problems with accessing your Chromatic app, please reach out to support.

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