# Webhook processing delayed

- Provider: [Clearbit](https://down.guide/clearbit)
- Level: confirmed
- Impact: Partial outage
- lasted 2d 17h
- started 2025-05-03 00:35 UTC
- Webhooks
- id: DWN-3761f735d9
- Official page: https://stspg.io/ql9f1yb7v06d

## Updates from Clearbit
### 2025-05-03 00:35 UTC: investigating
We're currently investigating a potential issue with webhook processing. Webhooks may not be delivering as expected. This issue appears to have started around 8:00 PM UTC (1:00 PM Pacific Time). We'll provide updates as we learn more.

### 2025-05-03 01:03 UTC: monitoring
We've identified and resolved the issue affecting webhook processing. Queued webhooks are now being delivered, and the system is catching up. We'll continue to monitor performance closely until processing is fully up to date.

### 2025-05-03 19:14 UTC: monitoring
While monitoring the issue, we discovered that the earlier fix did not fully resolve the problem. As a result, webhooks submitted between 1:00 AM and 7:00 AM UTC (6:00 PM to 12:00 AM Pacific Time) were not processed and cannot be recovered. To ensure delivery, these webhooks will need to be re-submitted. We implemented a fix, and are again monitoring.

### 2025-05-05 17:36 UTC: resolved
This incident has been resolved.

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