- Level
- confirmed
- Worst impact
- Degraded
- Components
- Dashboard, Salesforce Sync, HubSpot Sync
- Down Index
- 35of 100
What to do
Check whether you use Clearbit Dashboard, Salesforce Sync, HubSpot Sync. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 22d 18h it lasted.
Anything that failed between 2024-08-26 04:12 UTC and 2024-09-17 22:16 UTC may need a replay.Subscribe to Clearbit's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=clearbit works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Clearbit 16
- identified
We have identified an issue that is causing a delay in audience processing. We found the root cause and have implemented mitigating measures.
provider
- identified
Audience results are still delayed. We have identified the issue and are working on a resolution.
provider
- identified
We have successfully restored functionality for the majority of users: Audience results are now up to date, and are processing as normal. However, some users may notice that certain features are still pending full restoration: - Segment inclusion traits and Pageview/Intent traits are not updating. - Company segments will appear to not have updated in the UI, though the data is updated and being processed correctly.
provider
- identified
Work is in progress to update Pageview/Intent traits, and they will all be up to date by the end of day today. Two features are still pending full restoration: - Segment inclusion traits are not updating. - Company segments will appear to not have updated in the UI, though the data is updated and being processed correctly.
provider
- identified
Pageview traits are up to date. Audience segments are still updating and destinations are getting deliveries, but we are still working on making sure all enrichment segment inclusion traits are up to date.
provider
- identified
We are continuing to work on a fix for this issue. In addition to the two features previously mentioned, one additional feature is pending resolution of this issue. The list of affected features is as follows: - Company Audiences created on or after August 28th are not loading in the UI. - Segment inclusion traits are not updating. - Company segments will appear to not have updated in the UI, though the data is updated and being processed correctly.
provider
- identified
We have made significant progress and are currently running a fix to update the out of date segment inclusion traits across both Company and People Audiences. The process for the fix will require some time to be fully rolled out to all Audiences. We will continue to update this page with progress timelines as they become available.
provider
- identified
The fix continues to run to update the out of date segment inclusion traits across both Company and People Audiences. We will update this page with status on Monday.
provider
- monitoring
All Audience functionality should be back to normal. We are monitoring results to ensure correct performance is fully restored.
provider
- monitoring
We caught an issue while monitoring. Some, but not all, Company Audiences may still not load, or may have stale data if segment inclusion traits are included. We have identified the issue and are working on a resolution.
provider
- identified
We've identified the issue behind only some segment inclusion traits being updated, and are working on a resolution. Audience segments are still updating and destinations are getting deliveries, but we are still working on making sure all enrichment segment inclusion traits are up to date. The features currently impacted are: The list of affected features is as follows: - Some Company Audiences created on or after August 28th may not load in the UI. - Some segment inclusion traits are not updating. - Some Company segments will appear to not have updated in the UI, though the data is updated and being processed correctly.
provider
- identified
We are now running a fix to update the segment inclusion traits that missed getting updated in the first run. This fix will take some time to roll out to all Company and Person Audiences. We will update this page with progress status as more information becomes available.
provider
- identified
The fix continues to run to update the segment inclusion traits that missed getting updated in the first run. The fix is running through Audiences per customer, so it is possible that your Audiences are now restored to normal if the fix has run through your Audiences. We will update this page with progress status as more information becomes available.
provider
- identified
Company Audiences are now fully functional. The segment inclusion traits that had been stale have been updated. Updating segment inclusion traits for Person Audiences is still in progress. As before, the fix is running through Person Audiences per customer, so it is possible that your Person Audiences are now restored to normal if the fix has run through your Audiences. The only remaining impact is: - Segment inclusion traits will not be updating for Person Audiences still pending the fix.
provider
- monitoring
Person Audiences and Company Audiences are now fully functional. The segment inclusion traits that had been stale have been updated in both types of Audiences. We are monitoring results to ensure correct performance is fully restored.
provider
- resolved
This incident has been resolved. Company and Person Audiences are functioning as normal.
provider
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Corrections
None so far.
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Questions about DWN-37639feb52
Is Clearbit still down?
No, this incident was resolved 2024-09-17 22:16 UTC. For Clearbit's live state, see https://down.guide/clearbit.
How long did it last?
22d 18h, from 2024-08-26 04:12 UTC to 2024-09-17 22:16 UTC, by the times Clearbit posted.
What was affected?
Clearbit named Dashboard, Salesforce Sync, HubSpot Sync.
What caused it?
Clearbit hasn't published a root cause. If it does, it shows here.
Where does this come from?
Clearbit's official status page, https://status.clearbit.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.