# Experiencing Issues with Audiences

- Provider: [Clearbit](https://down.guide/clearbit)
- Level: confirmed
- Impact: Degraded
- lasted 7d 20h
- started 2023-12-13 21:19 UTC
- Platform UI, Webhooks
- id: DWN-64d47ed311
- Official page: https://stspg.io/q1z5n23spj4r

## Updates from Clearbit
### 2023-12-13 21:19 UTC: investigating
We have identified an issue with audience building. In some cases results are not following the configured criteria. Alerts may be delayed. We are working to identify the root cause and bring performance back to normal.

### 2023-12-13 22:18 UTC: identified
The issue has been identified and we are implementing a fix.

### 2023-12-14 17:34 UTC: identified
We are continuing to work on a fix for this issue.

### 2023-12-15 17:41 UTC: identified
We are still continuing to work on a fix for this issue.

### 2023-12-16 00:14 UTC: identified
We're making solid progress, but are still working on the fix for this issue.

### 2023-12-18 17:28 UTC: identified
We are still continuing work on the fix for this issue.

### 2023-12-19 03:45 UTC: identified
We are continuing to work on a fix for this issue.

### 2023-12-20 01:17 UTC: identified
We have deployed a fix to test accounts and are monitoring those accounts before a more broad rollout.

### 2023-12-20 20:08 UTC: identified
We have verified the fix to this issue and have started to roll the fix out to customers in batches.

### 2023-12-20 23:24 UTC: monitoring
A fix has been rolled out to all customers, and we are monitoring the results.

### 2023-12-21 17:36 UTC: resolved
A recent change in Clearbit’s underlying architecture resulted in audiences pulling incomplete data. The incident is now resolved and audiences should reflect their full results.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).