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Clearbit

Salesforce Platform Delayed Enrichment

Degraded Lasted 9d 23h · started · Clearbit's page

Level
confirmed
Worst impact
Degraded
Components
Salesforce Sync
Regions
us
Down Index
36of 100

What to do

  • Check whether you use Clearbit Salesforce Sync in us. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 9d 23h it lasted.

    Anything that failed between 2023-08-07 22:06 UTC and 2023-08-17 21:07 UTC may need a replay.
  • Subscribe to Clearbit's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=clearbit works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Clearbit 3

  1. investigating

    Some customers of Salesforce Enrichment on Platform may still see Live Enrichment delayed up to 30 minutes. We understand the importance of real time enrichment and are working to address the underlying issue.

    provider

  2. monitoring

    Some performance improvements were made and Live Enrichment is processing at the normal speed. We are continuing to monitor and testing other improvements to ensure the stability of this feature.

    provider

  3. resolved

    We have monitored SFDC Realtime Enrichment over time and it is operating as expected. We have also implemented new metrics and monitoring to further enable us to identify issues in the future. Thank you for your patience as we investigated this issue.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-b6f0a3ba36

Is Clearbit still down?

No, this incident was resolved 2023-08-17 21:07 UTC. For Clearbit's live state, see https://down.guide/clearbit.

How long did it last?

9d 23h, from 2023-08-07 22:06 UTC to 2023-08-17 21:07 UTC, by the times Clearbit posted.

What was affected?

Clearbit named Salesforce Sync in us.

What caused it?

Clearbit hasn't published a root cause. If it does, it shows here.

Where does this come from?

Clearbit's official status page, https://status.clearbit.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.