# Salesforce Platform Delayed Enrichment

- Provider: [Clearbit](https://down.guide/clearbit)
- Level: confirmed
- Impact: Degraded
- lasted 9d 23h
- started 2023-08-07 22:06 UTC
- Salesforce Sync
- us
- id: DWN-b6f0a3ba36
- Official page: https://stspg.io/703b80g5r820

## Updates from Clearbit
### 2023-08-07 22:06 UTC: investigating
Some customers of Salesforce Enrichment on Platform may still see Live Enrichment delayed up to 30 minutes. We understand the importance of real time enrichment and are working to address the underlying issue.

### 2023-08-08 23:10 UTC: monitoring
Some performance improvements were made and Live Enrichment is processing at the normal speed. We are continuing to monitor and testing other improvements to ensure the stability of this feature.

### 2023-08-17 21:07 UTC: resolved
We have monitored SFDC Realtime Enrichment over time and it is operating as expected. We have also implemented new metrics and monitoring to further enable us to identify issues in the future. Thank you for your patience as we investigated this issue.

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