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Clearbit

Company lookups delayed

Degraded Lasted 7h 14m · started · Clearbit's page

Level
confirmed
Worst impact
Degraded
Components
Person API, Company API
Down Index
33of 100

What to do

  • Check whether you use Clearbit Person API, Company API. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 7h 14m it lasted.

    Anything that failed between 2023-07-12 13:45 UTC and 2023-07-12 20:59 UTC may need a replay.
  • Subscribe to Clearbit's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=clearbit works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Clearbit 4

  1. investigating

    We notice an abnormal increase in some of our background queues for company lookups, currently investigating the reason and origin of this.

    provider

  2. identified

    The issue has been identified and a fix is being implemented.

    provider

  3. monitoring

    A fix has been implemented and we are monitoring the results.

    provider

  4. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-d3cd3d5a5b

Is Clearbit still down?

No, this incident was resolved 2023-07-12 20:59 UTC. For Clearbit's live state, see https://down.guide/clearbit.

How long did it last?

7h 14m, from 2023-07-12 13:45 UTC to 2023-07-12 20:59 UTC, by the times Clearbit posted.

What was affected?

Clearbit named Person API, Company API.

What caused it?

Clearbit hasn't published a root cause. If it does, it shows here.

Where does this come from?

Clearbit's official status page, https://status.clearbit.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.