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Clearbit

Users unable to create new Company Audiences

Degraded Lasted 6d 1h · started · Clearbit's page

Level
confirmed
Worst impact
Degraded
Components
Platform UI
Down Index
33of 100

What to do

  • Check whether you use Clearbit Platform UI. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 6d 1h it lasted.

    Anything that failed between 2024-12-11 22:22 UTC and 2024-12-17 23:28 UTC may need a replay.
  • Subscribe to Clearbit's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=clearbit works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Clearbit 4

  1. investigating

    Customers are currently unable to create new Company Audiences. The UI displays an error related to integrations, but this appears to be incorrect, and we are investigating the underlying cause.

    provider

  2. monitoring

    We've implemented a fix and are monitoring the results.

    provider

  3. monitoring

    Customers are able to create new Company Audiences, but note that the page that displays All Companies will show zero for the Company count. We are working to address this detail.

    provider

  4. resolved

    This issue is now resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-dd2f7df33b

Is Clearbit still down?

No, this incident was resolved 2024-12-17 23:28 UTC. For Clearbit's live state, see https://down.guide/clearbit.

How long did it last?

6d 1h, from 2024-12-11 22:22 UTC to 2024-12-17 23:28 UTC, by the times Clearbit posted.

What was affected?

Clearbit named Platform UI.

What caused it?

Clearbit hasn't published a root cause. If it does, it shows here.

Where does this come from?

Clearbit's official status page, https://status.clearbit.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.