# Audience results delayed

- Provider: [Clearbit](https://down.guide/clearbit)
- Level: confirmed
- Impact: Degraded
- lasted 9d 6h
- started 2025-03-18 20:18 UTC
- Platform UI, Webhooks
- id: DWN-e1d6a2e6f5
- Official page: https://stspg.io/xcszhzhbljb9

## Updates from Clearbit
### 2025-03-18 20:18 UTC: investigating
Audience results may experience delays of up to 5 hours. This delay only affects new Audience results or destination deliveries that are triggered during this window.

### 2025-03-19 22:05 UTC: investigating
We are continuing to investigate this issue. We will continue to post updates as we make progress.

### 2025-03-20 23:30 UTC: investigating
We continue to investigate this issue to fully understand the root cause before moving on to implementing a fix. During this time, the delay in Audience results may fluctuate — some updates may process more quickly, but delays of up to 5 hours are still possible.

### 2025-03-21 21:33 UTC: identified
We have identified the issue and are implementing a fix.

### 2025-03-25 00:51 UTC: identified
We are continuing to work on a fix for this issue.

### 2025-03-26 00:58 UTC: identified
We are still working on a fix for this issue.

### 2025-03-26 23:37 UTC: monitoring
We have implemented a fix and are monitoring the results. Results for new Audiences and destinations should be back to normal now.

### 2025-03-28 02:31 UTC: resolved
This incident has been resolved. Audience results and destination deliveries are back to normal timing.

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