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Clearbit

Clearbit Connect not loading in Gmail

Partial outage Lasted 1d 19h · started · Clearbit's page

Level
confirmed
Worst impact
Partial outage
Components
Connect
Down Index
43of 100

What to do

  • Check whether you use Clearbit Connect. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 1d 19h it lasted.

    Anything that failed between 2024-10-21 22:20 UTC and 2024-10-23 17:41 UTC may need a replay.
  • Subscribe to Clearbit's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=clearbit works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Clearbit 3

  1. investigating

    An issue is affecting Clearbit Connect users, where the tool is not loading in Gmail when using Chrome version 130 or later. We are investigating the underlying cause and working to resolve this issue. We appreciate your patience and will provide updates as we have more information.

    provider

  2. identified

    We have identified and fixed the issue, and a new version of Clearbit Connect has been submitted to the Google Chrome store. The updated version is now pending review by Google. Once it's approved, your Connect version will auto-update as we roll out the fix. We will update here again once the review is complete and the Connect version has been updated in the Chrome store.

    provider

  3. resolved

    The updated version has been approved in the Google Chrome store, and we have pushed the update to all Clearbit Connect users.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-ed4dc0cb0e

Is Clearbit still down?

No, this incident was resolved 2024-10-23 17:41 UTC. For Clearbit's live state, see https://down.guide/clearbit.

How long did it last?

1d 19h, from 2024-10-21 22:20 UTC to 2024-10-23 17:41 UTC, by the times Clearbit posted.

What was affected?

Clearbit named Connect.

What caused it?

Clearbit hasn't published a root cause. If it does, it shows here.

Where does this come from?

Clearbit's official status page, https://status.clearbit.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.