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Clearbit

Issues with Selective Enrichment for Platform Hubspot

Degraded Lasted 18h 43m · started · Clearbit's page

Level
confirmed
Worst impact
Degraded
Components
HubSpot Sync
Down Index
33of 100

What to do

  • Check whether you use Clearbit HubSpot Sync. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 18h 43m it lasted.

    Anything that failed between 2023-06-22 19:09 UTC and 2023-06-23 13:52 UTC may need a replay.
  • Subscribe to Clearbit's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=clearbit works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Clearbit 3

  1. identified

    For a small subset of customers using Selective Enrichment with Hubspot on Clearbit's Platform, Clearbit is filtering out records we should be enriching so those customers may see degradation in enrichment. The issue has been identified and fix is being prepared.

    provider

  2. identified

    A fix has been implemented and is being deployed. We will verify the fix and update here to confirm the issue has been fixed.

    provider

  3. resolved

    The issue has been fixed and all records have been enriched for the affected customers.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-fda869a602

Is Clearbit still down?

No, this incident was resolved 2023-06-23 13:52 UTC. For Clearbit's live state, see https://down.guide/clearbit.

How long did it last?

18h 43m, from 2023-06-22 19:09 UTC to 2023-06-23 13:52 UTC, by the times Clearbit posted.

What was affected?

Clearbit named HubSpot Sync.

What caused it?

Clearbit hasn't published a root cause. If it does, it shows here.

Where does this come from?

Clearbit's official status page, https://status.clearbit.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.