# Monitoring and billing impact on customer services in ap-southeast-1

- Provider: [ClickHouse Cloud](https://down.guide/clickhouse-cloud)
- Level: confirmed
- Impact: Degraded
- lasted 3h 27m
- started 2026-07-24 13:07 UTC
- ap-southeast-1, eu, eu-west-1
- id: DWN-11de4251ee
- Official page: https://status.clickhouse.com/incidents/01KYA3SRPEFKQ7K0FD5PVAFBEX

## Updates from ClickHouse Cloud
### 2026-07-24 13:07 UTC: investigating
Monitoring and billing is degraded in eu-west-1. Specifically:
Monitoring dashboards will not contain the latest data
Metric-based notification will not be sent
Missing metrics in prometheus endpoints
Billing metering is not currently updating
Autoscaling recommendations are not being applied

### 2026-07-24 16:33 UTC: resolved
Issue is now resolved. Currently backfilling metrics for dashboards.

### 2026-07-24 17:13 UTC: investigating
We are investigating an issue impacting customer services in ap-southeast-1. Some services may experience degraded availability.

### 2026-07-24 20:55 UTC: monitoring
The issue with monitoring and billing in ap-southeast-1 is resolved. We are now backfilling the missing data.

### 2026-07-24 21:28 UTC: resolved
Backfill of data for ap-southeast-1 is complete.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).